Authentic Pre-Owned Luxury Store
Questions and Answers

How can I buy items?
You can buy items online via our website by choosing the "Complete Order" option on the shopping cart and the items will be shipped to your desired location according to the shipping option selected by you. ViaAnabel ships items anywhere in the world. For more information regarding the payment methods and delivery policies, please refer to the questions below or contact the staff of ViaAnabel by phone +355674054401 and +355697062822 or email customerservice@viaanabel.al and info@viaanabel.al.

How can I pay?

Location Payment Method
Store Cash, Visa, or MasterCard.
Albania or Kosovo (Online) Cash, PayPal, Credit Card, Western Union, MoneyGram, or Bank Transfer.
Europe, USA, or Canada (Online) PayPal, Credit Card, Western Union, MoneyGram, or Bank Transfer.
Rest of the World (Online) PayPal, Credit Card, Western Union, MoneyGram, or Bank Transfer.
How much does shipping cost?
Location € 1-99 € 100-Max Shipping Provider Delivery time
Tirana, Albania FREE FREE Albanian Courier Same day
Other cities, Albania FREE FREE Albanian Courier 2-3 days
Kosovo € 5 FREE Albanian Courier 2-4 days
Europe (Standard) € 5 FREE Albanian Post 10-15 days
USA or Canada (Standard) € 14-22 € 12-20 Albanian Post 10-15 days
Rest of the World (Standard) € 14-22 € 12-20 Albanian Post 10-15 days
Europe (Express) € 30-38 € 30-38 DHL Express 2-5 days
USA or Canada (Express) € 30-42 € 30-42 DHL Express 2-5 days
Rest of the World (Express) € 32-44 € 32-44 DHL Express 2-5 days
How to make sure an item is as described?
ViaAnabel examines thoroughly every item that is handed by the seller and ensures that the descripton on the online page is not misleading. If it says: "New condition", then the item is new and has never been worn. If it says: "Excellent condition", then the item is new, worn one time, and does not have any damage. If it says: "Very good condition", then the item is worn a few times, but it is in a very good condition, without any defects. If it says: "Good condition", the item is worn and may have some slight scratches, a missing button, little bit decoloration etc, details that ViaAnabel ensures to provide in the description.

Am I guranteed that the items are authentic?
ViaAnabel has employed specialists, who are trained to distinguish authentic items from fake ones. In case that a buyer finds that an item is not authentic, then he/she is refunded from ViaAnabel.

What is "Make an offer"?
"Make an offer" is a function in our page, which lets potential buyers request from the seller a lower price than the published one. The potential buyer may offer a price not less than 70% of the initial price of the item.

Why some items do not have "Make an offer" option?
Some items do not have the "Make an offer" option, because their price may have been reduced by more than 30% from the initial price of the item.

How can I be noticed when the seller accepts my offer?
You will be notified through the phone number you have placed in the required space when you submitt an offer.

The seller has accepted my offer, how much time do I have to buy the item?
You have 24 hours to purchase it.

What is "Buying with an installment plan"?
Items which cost 150 Euro or more can be purchased with several installements. The installments should be submitted within 60 days. For more information contact our staff by phone +355674054401 and +355697062822 or email customerservice@viaanabel.al and info@viaanabel.al.